![]() Buy an external drive and backup software. Therefore, Carbonite's plan is to: Protect the data of existing Mozy customers and partners Secure the investment that employees, customers and partners have made in Mozy Enhance and expand the data protection capabilities of Mozy customers and partners through the Carbonite Data Protection Platform" So protecting data means dumping any profitless customers, not even offering them an upgrade route. "Together, we will build a stronger future for data protection." "Carbonite is committed to supporting existing Mozy customers and partners. Stark contrast to the BS media statement put out weeks prior: "We welcome the Mozy community to the Carbonite family," said Mohamad Ali, President and CEO of Carbonite. A simple email was sent out advising that users could expect this and that all their files would be lost. Despite assurances from their PR department and CEO they unceremoniously dumped anyone with a Mozy free account today, pulling the plug and deleting their files. If it were up to me, my office would find a different provider.Ĭarbonite dumps Mozy users and their data.Ĭarbonite acquired Mozy in order to eliminate competition. Hopefully, we never need to find out if the back up service is inept or not. ![]() RIDICULOUS! Get is together over their, makes me worried that their back up service isn't actually all they claim it to be. One to ask the issue, verify user info and then a transfer to someone else to actually take payment and update our card info. So frustrating, a 2 min task as simple as updating billing info took me almost 45 minutes! Not sure why I have to speak with two different people to do this. I imagine their poor phone staff are brow beaten on the regular after people suffer through the website, the non stop links to the FAQ's that you can't find an answer in. don't actually take you to a page to accomplish these things. Their website is slow and links to update account info, credit card on file etc. Customer service, if you can figure out how to get a hold of an actual human, is horrible. Why am I not surprised that they have an average 1 star rating, w/ 31 reviews.
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